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Return Policy

Your satisfaction is our priority.

If you are not entirely satisfied with your purchase, we are here to help.

Returns

You have 30 calendar days to return an item from the date you receive it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase submitted with the product upon receipt to our warehouse.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.  We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer?s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please contact us @ 888-726-0074 or simply email us at info@iconcasterwheels.com

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Since 1971, we've been quietly manufacturing casters millions of people use everyday. Trio Pines continues to offer the best selection, value, and service nationwide from our distribution centers and sales offices around the country. We take pride in keeping you moving safely. Quality, value, and service are the three cornerstones at Trio Pines.
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